Help

If you have any questions not answered here, please email info.skipshotgames@gmail.com.

RETURN POLICY

1. If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Skipshot Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
2. You are responsible for returning the game to our fulfillment center (i.e., you pay for shipping) in the same condition you received it (still in shrinkwrap). Please email info.skipshotgames@gmail.com with your order number so we can provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment center knows how to process it.
3. When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).

SHIPPING TIMES
Unless otherwise stated on the webstore header, all Skipshot orders placed through Shopify will be shipped within 7 days, with preorders and holiday shipping taking longer due to our fulfillment centers receiving a flood of orders all at the same time. You will receive a shipment notification e-mail with a tracking number--this information won't show up on your Shopify account.

MISSING OR DAMAGED PARTS
If you have an English-language version of a Skipshot product that has damaged or missing components, please contact us at info.skipshotgames@gmail.com.